Contact
Whether you have a question, or simply want to just get in touch with us, we are ready to assist you 24/7.

Dark Iron HQ

300 Hammack Drive
Austin, Texas
78752

Email Us

Have a Question ?

For the fastest answer please view our Frequently Asked Questions and Answers 

If you don’t see an answer for your question in the FAQ above you can get direct customer questions or comments answered through the email form below or email us directly at support@darkironfitness.com

After we receive your email we will reply within the next 24 hours. Our average response time is 4 hours.

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Replacements

At Dark Iron Fitness we’re extremely confident in the quality of our weightlifting accessories and we stand behind the integrity of each one. That’s why we offer a lifetime replacement warranty for them.

If for some reason our weight lifting accessories are damaged, defective, or become unsafe to use then we’ll replace them free of charge. Just follow these steps to receive your brand new replacement product free of charge.

Make sure you are signed up for the free lifetime replacement warranty

It only takes 10 seconds and we won’t replace your product if you aren’t registered.

Register For Lifetime Warranty

Send us a email with the following details:

a.) Please take a couple pictures of the damages of the product and attach them in the email.

b.) Please include the new product you are needing (size, color, Etc.)

c.) Please include your shipping details

Send all the information to the email: support@darkironfitness.com

Once we receive your email we’ll ship out your new replacement

After receiving your email with all the above information we’ll send out your brand new replacement product free of charge.

If you have any questions about anything please just let us know.

Exchanges / Returns

If you’re in need of returning or exchanging your Dark Iron Fitness product we’ll be happy to assist you.

*** Please note, for exchanges we do require the customer to pay for return shipping ***

We require the customer to pay for return shipping because for your original order we offer free shipping and for any exchanges we ship your new product free of charge as well.

So we require the customer to pay for return shipping to even the shipping costs

Steps for Exchange / Return

The process for returning a product for an exchange or a refund can be followed by these steps:

You will first need to ship to :

Dark Iron Fitness
300 Hammack Drive
Austin, Texas
78752

Email us a copy of the return shipping receipt

Once you have shipped the product please keep the mailing receipt and send us a copy of the shipping receipt and the tracking number to: support@darkironfitness.com

For Exchanges :

In your email please also let us know your past order number, the product you are returning back to us, and the new size or color of the product you would like the product to be exchanged for.

Once we receive all the information above we will send out the product exchange free of charge.

For Refunds :

In your email please also let us know your past order number and that you would like a refund.